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Accountability & safeguarding

People affected by crisis at the centre of everything we do.

Our programmes follow the Core Humanitarian Standard, the Humanitarian Charter and Sphere Minimum Standards, and the humanitarian principles of humanity, neutrality, impartiality and independence.

Core Humanitarian Standard

How we deliver the nine CHS commitments

1…can exercise their rights and take part in decisions

Community consultation and committees at every stage of the project cycle

2…access timely and effective support

Rapid assessment and response; pre-positioned plans for floods and drought

3…are better prepared and more resilient

Early warning, contingency plans and resilient livelihoods

4…access support that does not cause harm

Do No Harm, conflict sensitivity and environmental screening

5…can safely report concerns and complaints

Hotline, help desks and complaint boxes, with responses tracked

6…access coordinated, complementary support

Active participation in clusters and state coordination

7…access support adapted on feedback and learning

Regular feedback reviews and adaptive management

8…interact with respectful, competent staff

Code of conduct, training and supportive supervision

9…can expect resources to be managed ethically

Financial controls, audits and anti-fraud measures

SHARAN aims to work towards CHS verification as it grows.

Protection of vulnerable groups

Zero tolerance for exploitation, abuse, fraud and corruption.

  • Protection mainstreaming

    Safety, dignity, meaningful access, accountability and participation in every intervention.

  • Safeguarding and PSEA

    A safeguarding policy aligned with the IASC Core Principles; trained focal points; safe recruitment; survivor-centred referral.

  • Child protection

    Child safeguarding policy; prevention of child labour and recruitment; safe learning spaces.

  • GBV risk mitigation

    Safe distribution sites, lighting and sanitation design, and referral to specialised services.

Operational systems

Controls partners can trust

Registration certificate, constitution, policies, financial records, audit reports, staff CVs and references are available to partners through a formal due-diligence process.

Programme management

Approved workplans, clear roles, milestone tracking, risk escalation and timely narrative reporting.

Financial management

Budget control, segregation of duties, bank-based transactions, monthly reconciliation and annual external audit.

Procurement and logistics

Competitive, documented procurement with thresholds, a procurement committee and asset registers.

Human resources

Fair, transparent recruitment; code of conduct signed by all staff and volunteers; gender balance in hiring.

MEAL

Results frameworks, baselines, regular monitoring, third-party verification where needed, evaluation and learning.

Anti-fraud and anti-corruption

Zero-tolerance policy, whistleblowing channel, beneficiary verification and partner due diligence.

Security and access

Context monitoring, community acceptance, movement planning and incident reporting.

Data protection

Informed consent, data minimisation, secure storage and anonymisation of sensitive information.

Feedback & complaints

Tell us. We will listen, act and respond.

Anyone can raise feedback, a complaint or a concern about SHARAN's staff, volunteers, partners or programmes, safely and confidentially. You may stay anonymous. Every complaint is logged, answered and reported.

Our promise

Our promise of accountability

To communities

We will listen, involve you in decisions, answer your complaints and share results with you.

To authorities

We will coordinate, respect national and state policies, and report openly.

To partners and donors

We will use every resource responsibly, report on time and be honest about what works and what does not.

To ourselves

We will review progress every year and conduct a mid-term review in 2028 to adjust our strategy to new risks and lessons.

“We go where needs are greatest, act before the shock, and stay until communities can stand on their own.”